Return Policy for Defective (items):
Defective items may be returned to us within 30 days of receipt for a full credit of original price after receipt and confirmation from our warehouse that the item is indeed defective or damaged. You will not be charged a restocking fee on defective merchandise. We will gladly exchange it at no cost to you. Please note the exact problem or issue so our technician can replicate the error. If the item is found to be non-defective you will be charged a restocking fee
Non-Defective items may be returned to us within 14 days of receipt for a full refund minus a 10% percent restocking fee
Merchandise can be returned only if in original manufacturer’s packaging in the same condition as sold, including all literature/instructions/documentation, blank warranty cards, and all supplied accessories. If warranty cards or rebate forms are filled, items cannot be returned for an exchange or refund. Place the manufacturer’s box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package. Please do not mark the original manufacturer’s box with any writing. Ship to us pre-paid. Be sure to write you return authorization on the outside box. For your protection insure the package and ship via a traceable method. Abe’s of Maine is not responsible for lost or damaged packages. A refund will be issued to the original credit card or the original form of payment.
Return Policy for Non-Defective (items):
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. abesofmaine.com maintains serial number tracking.
We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
Extended Warranties
Extended warranty plans are registered to your unit right away, so they cannot be cancelled once purchased.
Order Policy
If the products you originally ordered are changed via phone with our sales representative during the order confirmation we will email you a new updated final invoice. Please review it carefully, to make sure you are fully satisfied and agree to the changes made, once the order has been shipped there are no price adjustments. Accepting delivery means you are confirming any changes made to order if different from original invoice and accept the price and model changes as shown on invoice attached to product upon delivery. If you have any issues with updated invoice please contact us right away because once the order is shipped there are no price adjustments
Shipping, Handling and Insurance Fees
Since our products are high valued and delicate in nature all orders are subject to a shipping handling and insurance charge.
You will be notified of the insurance cost at time of order confirmation and the charge will reflect on your final invoice which will be emailed to you at the time we contact you to finalize your order
Shipping to a Freight Forwarder or Logistics Company
If your order is being shipped to a freight forwarder or logistics company, we advise you to insure the package with them as well because once they receive and sign for the unit we are not responsible for any lost or damage claims.